10bet FICA Verification: Documents, Steps and Fixes

10bet FICA verification needs a valid photo ID (an ID, passport or asylum seeker document) and proof of address, such as a utility bill not older than 6 months. 10bet says it must receive and verify both before you can withdraw. It does not publish a verification time (not confirmed), so verify before you need a payout. Checked against 10bet’s own site and terms and the National Gambling Board and Financial Intelligence Centre sites on 3 October 2026.

What documents does 10bet FICA verification need?

10bet’s terms name two document types.

• Photo ID: a valid photographic identification document, such as an ID, passport or asylum seeker document.
• Proof of address: a recent utility bill confirming residence, such as an electricity or telephone bill. It must not be older than 6 months.

10bet’s promotional terms add that it may ask for a photo of you holding your ID document before it credits a bonus. Whether it asks for bank statements or other documents is not confirmed, so check with support if you are asked for something different.

Why does 10bet need FICA verification?

FICA is the Financial Intelligence Centre Act, South Africa’s law against money laundering. The Financial Intelligence Centre guidance on online betting clients says bookmakers must verify a client’s full names, date of birth, ID number and residential address. It adds that accepting funds for betting before verification is complete is an offence, and that a copy of an ID alone is not enough for online clients. That is why 10bet may restrict your account until your checks are done.

How do I complete 10bet verification step by step?

The exact upload screen is not described on the 10bet pages we read, so follow what your account shows. The general order is below.

1. Register at 10bet.co.za with your name, cellphone number and ID number, as 10bet’s sign-up asks.
2. Prepare a clear photo or scan of your ID and a recent proof of address.
3. Upload them where 10bet asks, or send them if support requests it. 10bet’s terms say you may be asked to upload or send documents.
4. Wait for confirmation, and ask support for the status if nothing arrives.

Support is reachable by live chat, phone and email. See our 10bet contact guide before sending sensitive documents by email, and confirm the right channel first.

How long does 10bet verification take?

Not confirmed. 10bet’s terms give no processing time, only that it may restrict your account until its checks are satisfied. Do your verification before you request a payout, not after, so your first withdrawal is not held up. Our withdrawal guide lists payout times once you are verified.

What if my 10bet verification fails?

Most failures have simple causes. Try these fixes before you contact support.

• Old proof of address: a bill dated more than 6 months ago is not accepted. Use a newer one.
• Name mismatch: the name on your ID, your 10bet account and your bank account or card should match.
• Blurry or cropped images: retake the photo in good light with all four corners visible.
• Address does not match your sign-up: check that the address on the bill is the one you gave.
• No utility bill in your name: ask support what alternatives it accepts. Not confirmed on its pages.

Under-18s cannot use 10bet. Its terms say deposits on an underage account are returned and winnings voided. For your rights and escalation, see the complaints steps in our contact guide.

For more on 10bet, read our 10bet review and the bookmakers hub. If you plan to install the app, see the guide to installing the mobile app. For fixtures, see PSL fixtures.

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Helpful Resources

• How to withdraw from 10bet
• Download the 10bet mobile app
• 10bet contact number and support guide
• 10bet review for South Africa
• All South African bookmakers

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