Supabets FICA: Documents, Steps and Fixes

Supabets FICA verification means sending a copy of your ID or passport plus proof of residence that is not older than 3 months, by email or WhatsApp on 060 017 6911. Supabets says you must submit these before you can withdraw winnings. Certified copies, colour copies and clear photos are all accepted.

FICA stands for the Financial Intelligence Centre Act, and operators use it to confirm who their customers are. This guide covers the documents, the steps, timing and the mistakes that slow people down. Details come from the Supabets FICA page, FAQs and terms as read on 3 October 2026.

Which documents does Supabets FICA verification need?

You need one identity document and one proof of residence.

• Identity: a copy of your ID card or ID book, or your passport. For an ID book, both pages must be visible. The help centre also accepts a copy of a visa, permit or asylum seeker permit for people without a South African ID.
• Proof of residence: a document that is not older than 3 months. The FICA page lists a digital bank statement as an example.

The Supabets terms also say that identity, age and residency proof is required in line with FICA, and that full names, residential address and contact details must be obtained.

What must your proof of residence show?

Supabets sets clear rules for the address document, and most rejections come from missing one of them.

• Your name in full, matching your ID or birth certificate.
• A complete address, including unit or street number, complex name, suburb and city.
• A date stamp no older than three months.
• A current residential address.

How do you submit your Supabets FICA documents?

1. Take clear, colour photos or scans of both documents. Make sure every corner and all text is readable.
2. Check the name on the proof of residence matches your ID and your account.
3. Send them by email to the address printed on the Supabets FICA page, or by WhatsApp to 060 017 6911.
4. Include your username and registered cellphone number in the message.

We could not reliably read the FICA email address from the page, because it is hidden from some readers. Copy it directly from the official FICA page instead of from an unofficial source.

How long does Supabets FICA verification take?

The processing time is not confirmed. The FICA page and FAQs do not state one, and the contact page does not publish response times.

In practice, verify before you need the money. A withdrawal request made before FICA is approved is the most common reason for a delay, as the Supabets withdrawal guide explains. If you hear nothing, follow up through the channels in our Supabets contact guide.

When does Supabets ask for FICA?

The help centre says documents must be submitted before you withdraw. The terms go further and say proof of identity, age and residency is required prior to opening any account.

The safest approach is to send your documents as soon as you register. The terms also allow Supabets to decline an account if a customer refuses to submit FICA documents or submits fraudulent ones. Changes to account information need an email with a certified ID, according to the terms.

What are the common Supabets FICA problems and fixes?

• Statement too old: use one dated within the last 3 months.
• Name does not match: use a document showing your full name as on your ID.
• Address incomplete: make sure the unit, complex, suburb and city are all shown.
• ID book unreadable: photograph both pages in good light with all edges visible.
• Blurry photo: retake it, or send a certified copy.
• Sent from a different number: include your username so the team can match it.

Supabets does not publish its own list of rejection reasons, so these checks come from the document rules above.

Once verified, you can use the cashier fully. Read the Supabets review for the wider picture, or the Supabets app download guide if you plan to use your phone.

Frequently Asked Questions

Related Supabets Guides

• Supabets withdrawal limits and times
• Supabets contact number, WhatsApp and email
• Supabets app download for South Africa
• Supabets review
• South African bookmakers directory
• PSL fixtures

Responsible Gambling

Last updated October 2026. Supabets can change limits and contact details at any time, so confirm them on the operator’s own site before you rely on them.