Supabets Contact Number, WhatsApp and Email

Supabets does not publish a standard Supabets contact number for account support on its contact page. The options it lists are a call-back request, live chat, an email to support@supabets.co.za and WhatsApp on 060 017 6911, which its help centre gives for FICA documents and as the WhatsApp contact.

Two other numbers on the Supabets contact page are not for account problems. 0800 006 008 is the National Responsible Gambling Programme helpline, and 076 675 0710 is its WhatsApp help line. This guide shows which channel suits which problem, what to include, and how to escalate. Details were read from the operator’s pages on 3 October 2026.

Which Supabets contact number or channel should you use?

Use live chat or a call-back request for quick questions, such as where a deposit is. Use email when you need a written record, for example a disputed bet or a delayed payout. Use WhatsApp to send FICA documents.

If your problem is a withdrawal, read the Supabets withdrawal guide first. Many delays come from FICA, the wrong phone number or a limit. If your problem is verification, use the Supabets FICA guide.

The Supabets app page advertises 24/7 contact centre support. Opening hours for each individual channel are not published on the contact page, so response times are not confirmed.

Is 0800 006 008 the Supabets contact number?

No. That toll-free number belongs to the National Responsible Gambling Programme and is shown on the Supabets pages because operators must signpost it. It offers counselling for gambling problems, not help with your Supabets account.

The same applies to WhatsApp 076 675 0710, which the contact page gives for responsible gambling help. If you need support for your gambling, see our responsible gambling page.

What should you include when you contact Supabets?

A clear message gets a faster answer. Include these details:

• Your username and the cellphone number registered on the account.
• What happened, in one or two sentences.
• The date and time, the amount in rand (for example R500) and the method used.
• The bet or transaction reference, if you have one.
• A screenshot of any error message or withdrawal screen.

Never send your password, full card number or voucher PIN. Supabets does not need them to look up an account.

Where is Supabets based, and can you visit a store?

The Supabets terms name the company as Portapa 2 (Pty) Ltd t/a SUPABETS, registration number 2009/016148/07, at 37 Fricker Road, Illovo, Johannesburg, Gauteng, 2196. Use the address for formal correspondence only. Check the contact page first.

Supabets also has a store locator on its website for in-person help. Which services each store offers is not confirmed, so contact the store before you travel.

How do you escalate a Supabets complaint?

Whichever Supabets contact number or channel you start with, work up in steps and keep a record at each one.

1. Contact support. Use live chat or WhatsApp first, then email support@supabets.co.za so you have a written trail.
2. Respect the deadline. The betting terms say disputes must be lodged within 28 days from the date the wager was decided.
3. Go to the regulator. Supabets shows Licence No. 9-2-1-00055 from the Mpumalanga Economic Regulator. Check that board’s own website for how it takes complaints.

We could not confirm a published complaints procedure on the Supabets pages, or the regulator’s direct complaint route, so check both before you rely on them. The Supabets review sets out the licence details, and the National Gambling Board site at ngb.org.za explains the wider regulatory structure.

Frequently Asked Questions

Related Supabets Guides

• Supabets withdrawal limits and times
• Supabets FICA: documents and verification steps
• Supabets app download for South Africa
• Supabets review
• South African bookmakers directory
• PSL predictions

Responsible Gambling

Last updated October 2026. Supabets can change limits and contact details at any time, so confirm them on the operator’s own site before you rely on them.